Naala Tulum
What Guests Say
Location: The property was in great location between hotel district zone and central Tulum. Staff: The staff were super friendly and accommodating. Special shout out to the receptionists Fancisco and Yasmani and the waiter Manuel. There was another waiter (sorry I never caught his name) but he went above and beyond. We were up on the roof cabana and the stairs to go up is quite scary especially when having fear of heights. The poor waiter, despite his fears of heights served our food but he was shaken and didn’t look well afterwards. We felt bad as we were more than happy to come down to have the food instead. The cleaning staff were all super friendly and always had a smile on their face.
Awat
March 2024
We are a family of 4 and we stayed here for 5 nights in one of the rooms for 4 persons on the ground floor. Booked completely last minute without any research and were pleasantly surprised with our stay. - great value for money - great location, short drive to beach and easy walk to the centre, close to many restaurants and great supermarket. - clean, great shower - garage parking - friendly staff, easy communication - beach towels available for free - haven't tried breakfast but there is a fantastic french bakery right in front of the hotel where we had coffee and breakfast every morning - lovely rooftop pool area. We loved the beaches in Tulum so much that we haven't used the pool at all but we went up once just to see it and it looked nice. Sunsets must be really pretty from up there.
Ivana84
January 2023
The staff were friendly and helpful booking tours and giving recommendations for different things to do in tulum. The bed was comfy and shower was good. The hotel had a nice vibe and although we didn’t use it the pool looked great.
Harriet
December 2023
The pool was so beautiful. The room was very large, nicely decorated and appointed. The bed was very comfortable and the bathroom was big with very nice toiletries. The staff were very helpful. The garden area and entry were lovely places to sit. It was near some great restaurants and cafes. Overall we had a wonderful stay and would highly recommend Naala Tulum.
Catherine
December 2023
Bed are very confortable - rooms are clean and shower with space
Cyril
July 2024
The pool area, comfortable beds, lift, balcony all very nice and made our stay special.
Ruth
April 2024
Awesome roof top pool, bikes for hire, and good location
Lauren
April 2024
Good value for money. I stayed in other hotels in Quintana Roo where I paid same price and service was way below. Spacious rooms, great location, rooms cleaned properly. Clean towels and good shower pressure (also not a given in Mexico). Cool design of the hotel and amazing rooftop pool. Good location but need a quad bike or motorcycle to get around. Happy hour with great cocktails and good price.
Sarah
February 2024
Great rooms and decorations. The front lobby felt like a jungle without mosquitos! The rooms were comfy and air conditioning was great. The area felt safe and dispute having lots of underground parking, I did not want to pay so left my car parked out front and it was safe. The pool at the rooftop was clean and pleasant, the breakfast was good, and overall the room was comfortable. The sheets did have a humid smell to them, probably due to the air conditioner being left off. Overall a great stay!
Santarella
August 2024
- Spacious room. - Amazing pool area. - Very nice tropical garden on the bottom floor (don't forget bug spray!) - Very good drinks at the restaurant bar, and I was honestly surprised by the quality of the dinner I had the first night. The grilled fish dish was very tasty. - You can lend bikes directly at the hotel, sure it might be a bit more expensive than other services but it's very practical to just park it outside the reception. I thought the bikes worked well and were in pretty good shape.
Miran
November 2023
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