Naala Tulum
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Location: The property was in great location between hotel district zone and central Tulum. Staff: The staff were super friendly and accommodating. Special shout out to the receptionists Fancisco and Yasmani and the waiter Manuel. There was another waiter (sorry I never caught his name) but he went above and beyond. We were up on the roof cabana and the stairs to go up is quite scary especially when having fear of heights. The poor waiter, despite his fears of heights served our food but he was shaken and didn’t look well afterwards. We felt bad as we were more than happy to come down to have the food instead. The cleaning staff were all super friendly and always had a smile on their face.
Awat
marzo de 2024
Most comfortable bed I have ever slept in !! Great view from the roof
Anais
mayo de 2025
Decent location for town and the ruins etc. pool area was nice
George
mayo de 2025
We are a family of 4 and we stayed here for 5 nights in one of the rooms for 4 persons on the ground floor. Booked completely last minute without any research and were pleasantly surprised with our stay. - great value for money - great location, short drive to beach and easy walk to the centre, close to many restaurants and great supermarket. - clean, great shower - garage parking - friendly staff, easy communication - beach towels available for free - haven't tried breakfast but there is a fantastic french bakery right in front of the hotel where we had coffee and breakfast every morning - lovely rooftop pool area. We loved the beaches in Tulum so much that we haven't used the pool at all but we went up once just to see it and it looked nice. Sunsets must be really pretty from up there.
Ivana84
enero de 2023
The staff were friendly and helpful booking tours and giving recommendations for different things to do in tulum. The bed was comfy and shower was good. The hotel had a nice vibe and although we didn’t use it the pool looked great.
Harriet
diciembre de 2023
Bed are very confortable - rooms are clean and shower with space
Cyril
julio de 2024
The pool was so beautiful. The room was very large, nicely decorated and appointed. The bed was very comfortable and the bathroom was big with very nice toiletries. The staff were very helpful. The garden area and entry were lovely places to sit. It was near some great restaurants and cafes. Overall we had a wonderful stay and would highly recommend Naala Tulum.
Catherine
diciembre de 2023
Where to start? After flying over 20hrs+ from Australia, Naala Tulum exceeded all our expectations! They had the comfiest marshmallow soft beds you ever slept on at a hotel, rooftop pool with multiple sun beds (in and out of the pool) and cabanas, working elevators, and the loveliest staff members, who were very helpful with all our needs, especially when it comes to local transportation other than using Taxis. The rooms were spacious and thoroughly cleaned every day (inc fresh towels and beds made). Kitchenette comes with a full size fridge and large sink. Each room in our 2-bedroom room had a balcony, with two of the balconies overlooking the center garden in the hotel where there's water flowing and music playing. Would definitely stay here again when I'm back in Tulum.
Natalie
abril de 2025
Entire property was designed in boho style which is typical for Tulum. We really felt a zen vibes there, especially in their garden. The rooftop pool was great, during hot days maybe way too warm water in the pool but that depends on the individual preferences:) Each day we got fresh towels and HSK made a bed as well (this is in regards of some reviews I had read), so cannot complain. Location is good too - obviously you’re paying way less compared to beach front hotels in Tulum, but hotel is basically among the last ones in the town area on the way to the beach side (15min by bike).
Tamara
mayo de 2025
Very much liked the pleasant surroundings within the hotel, its central courtyard garden layout and appreciated that the room had sufficient, thoughtfully located electrical outlets and lighting. Plus enjoyed the rooftop lounge areas and pools. The restaurant directly in front of the hotel is extremely convenient for breakfast through dinner serving lovely dishes at reasonable prices. Location was great and walkable to other restaurants, a large supermarket, shops and 7-Eleven and OXXO for quick grab and go items.
Brinda
marzo de 2025
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